Help Center

• Carry on

Your hand baggage allowance and weight restrictions depend on the cabin in which you are traveling. Please contact your FlyMeLuxury travel agent to determine your carry on baggage allowance.

• Checked baggage

Please contact your FlyMeLuxury travel agent to determine your free checked baggage allowance, and any additional fees should you exceed it.

If your bags exceed the allowance allowed by your fare type (in number, size and/or weight), additional checked baggage charges will apply.

If your itinerary includes travel with the codeshare partner or with another airline, it’s important to know that the baggage policies of the other carrier may apply.

If you are checking a bag or have special baggage needs (e.g., pets), please make sure to leave yourself extra time to drop off your baggage and line up for security and customs ahead of this deadline to avoid missing your flight.

• Restricted / Prohibited items

While specific restrictions apply to the transport of some items, other items cannot be brought onto the plane at all.

Please refer to the links below to see what you can and can’t bring in your carry-on and checked baggage.

Please note, that rules might also vary depending on the airline you’re traveling on.

https://www.cbp.gov/travel/us-citizens/know-before-you-go/prohibited-and-restricted-items

• Delayed / Damaged bags

If you can’t locate your checked baggage upon arrival, the first thing you will need to do is notify a baggage service agent of the airline with which your flight terminates. Depending on the airline, the service agent will guide you on further steps.

Reuniting you with your delayed baggage may take longer than expected when there’s more than one airline involved in the routing, including international flights, flight duration, connection times, frequency of flights and/or Customs and Immigration procedures at the connection points as well as at the destination airport.

Once the airline locates your baggage, they will ensure it reaches its destination airport. You will be contacted immediately to arrange delivery.

While you are without your belongings as a direct result of your delayed baggage, the airline in fault is responsible for reimbursing you for reasonable expenses that you have incurred for rentals or essential items. Examples of essential items may include but are not limited to clothes and toiletries or sports equipment rental. All claims must be supported by receipts.

Packing Tips

• Always place the following items in your carry-on bag:

• laptop computer
• car and house keys
• medication
• cash
• high-value items such as cameras, jewelry, and electronic devices

• Attach identification tags to the outside of your bags, and make sure to always include your destination as well as your home address and contact information
• Make sure to remove old airline tags from all your bags

The ability to change or cancel a booked flight is restricted and will depend on the airline’s fare rules and other terms and conditions.

Please consult your FlyMeLuxury travel agent should you need to make any modifications to your ticket. Our representatives will guide you through the exchange procedure by checking the fare rules of your booked flight.

Cancellation rules depend on a variety of conditions, such as your itinerary as well as the fare type you purchased. Please consult your FlyMeLuxury travel agent about your options in case you need to cancel your trip.

If a carrier cancels a flight or fails to operate it at the initially scheduled time, you will have the possibility to choose one of the offered alternatives for your travel arrangements. 

We will provide alternatives based on the specifics of each case.

Skip the queues and check-in online anytime from 24 hours before departure. Make sure to print your boarding pass or have it sent to your mobile device.

During online check-in, you can also choose or change your seat and indicate the number of bags you will be checking in.

To check-in for your flight, you will need your booking reference: 6 alphanumeric characters (example: A1B23C) or your electronic ticket number and the travel documents required for your destination (e.g., passport, other government-issued ID).

When traveling to some destinations, you will also be asked to provide an address where you will be staying in that country.

Looking for an aisle or window seat? You can always select your seat free of charge at check-in. But if you’d rather not wait, you can ask your FlyMeLuxury travel agent to pick your seat in advance, free or for a fee depending on the airline, destination, and class of service you’re flying in.

If the seat assignment is successfully requested with the carrier, you will get a confirmation from your FlyMeLuxury travel agent.

Please note, this does not guarantee that the seat assignment will stay in place if it is affected by the schedule change or an irregular operation, as these changes typically affect all of the previously made arrangements.

FlyMeLuxury is always here for you to help with special services arrangements, such as wheelchair assistance, special seating needs, traveling with oxygen concentrator, adding special meals, helping to clear service animal for the flight and other needs you may have.

Please kindly let us know which special assistance should be arranged for your travel as soon as possible and at least 96 hrs before the departure of your first flight and we will do our best to help you.

Please arrive at the airport early to allow sufficient time for each stage of your journey according to your needs, and factor in potential delays at busy periods.

It is your responsibility to ensure that you – and any child traveling with you – have all the valid travel documents necessary to enter in, exit from or transit through, each country/region on your itinerary.

Note that the documents required for the outbound portion of your travel may differ from those required for the return.

Many countries additionally require that the passport is valid for 3 or 6 months beyond the end of your trip. 

Visit the IATA Travel Centre for detailed information on country-specific passport, visa and health requirements, or contact the embassy, high commission or consulate of each country on your itinerary.

Please note, that you must show that the name on your boarding pass matches the legal name on your unexpired government-issued ID.

Infants and Children

If your child is under 2 years old, he or she can travel on your lap on any flight.

Alternatively, your infant can travel on the seat next to you. In this case, you will need to buy a child fare ticket (2-11 years old). Some airlines require you to bring an approved car seat or harness for your child to use.

When traveling with your child between 2 and 11 years old you can enjoy a discount, if the fare allows, on your child’s ticket. You will need to purchase a ticket for your child if he or she turns 2 during the trip.

Your child has the same baggage allowance as an adult. The total number and weight of baggage items permitted depends on his or her travel cabin and ticket type.

You can also bring one stroller for each child you are traveling with in addition to your carry-on and checked baggage allowance.

If you wish, you can also request a Kids meal on most of the flights. Please make sure to let us know about your request at least 96 hours before your flight’s departure.

Unaccompanied minors

Unaccompanied minor service ensures that the children and their relatives feel they are in good hands before take-off, during the flight, and after landing. On arrival, the flight crew will hand your child over to a member of staff who will then take your child to meet the person who is collecting them. 

A service fee each way per child per flight applies, in addition to the price of the flight. The amount depends on the selected airline and route and will be determined after the flight selection.

Contact your FlyMeLuxury travel agent to let him know your child will be traveling alone. You will be given details about the special services the airline your child is traveling on provides and what procedures are involved when a child is traveling unaccompanied. 

Please note, that some airlines don’t provide unaccompanied minor service as well as some routes are not eligible for it at all. Most airlines provide unaccompanied minor service on direct flights only.

• Verify the date and time of your flight, as well as your seat assignment, and make any necessary changes
• Make sure you have all the travel documents
• Remember that the name on your ID must match your name as it appears on your ticket.
• Provide your frequent flier number to ensure that you accumulate any points you may be entitled to along with your Known Traveler Number or TSA Pre-Check Number
• Buy your Ticket Protection to enjoy extra peace of mind when traveling away from home
• Book your hotel stay and car rental
• Tell us about your special needs if any. Request a special meal for your flight if needed
• Bring contact information for your embassy and/or consulate abroad
• Advise your credit card company that you will be traveling abroad
• Make sure to check in on time and get to the airport on time