Ticket Protection Terms & Conditions

Last Revised on 15th of July, 2026.

Services

The Services

Fly Me Luxury is proud to offer its customers an innovative product known as Ticket Protection. The benefits of this product include Price Drop Protection, Change for Any Reason, Lost baggage Protection, Cancel for Illness, Flight Delays & Cancellations Guarantee, and Credit Towards Next Booking (individually “the Service” and collectively known as “the Services”).

Purchasing the Services

The Services must be purchased at the time of booking or added within 48 hours of the booking. The Services must be purchased for all passengers on the booking. Fly Me Luxury may not offer the Services on every Fly Me Luxury booking. Fly Me Luxury reserves the right to deny any customer the purchase of the Services for any reason.

Non-Refundable Service Fee

If you cancel your flight and receive a refund from the airline, the amount you paid for the Ticket Protection is non-refundable.

Fly Me Luxury’s Price Drop Protection

Fly Me Luxury’s Price Drop Protection (the “Service”) offers the purchaser (“you”) a future booking voucher in the event that the price of your originally booked flight drops in price within 24 hours of your purchase. By purchasing the Service, you agree to these Service Terms, Fly Me Luxury’s Terms of Service, and Fly Me Luxury’s Privacy Policy.

Purchasing the Service

The Service must be purchased at the time of booking and may not be added afterward. If you purchase Fly Me Luxury’s Ticket Protection Service package after the flight booking has already been completed, this Service will be considered forfeit. The Service must be purchased for all passengers on the booking. Fly Me Luxury may not offer the Service on every booking and reserves the right to deny any customer the purchase of the Service for any reason.

How it Works

The Service will apply to the purchaser and other passengers on the same booking (“you”). Fly Me Luxury will continuously monitor the price of your booked itinerary for twenty-four (24) hours after you complete your flight booking and purchase the Service. If the price drops below the original price you paid for your tickets, Fly Me Luxury will send you a voucher for the difference upon completion of your Fly Me Luxury trip.

Eligibility

The monitored itinerary will match the exact itinerary (travel dates, airports, number of passengers, airlines, flights, cabin class) of your booking and be based on standard airfares available to the general public. Fares available specifically to members of a closed group, corporate entity, subscription, government, or are in any other way discounted or subsidized through a program or scheme are excluded from consideration.

Getting the Voucher

If the price for the tickets that you purchased from Fly Me Luxury becomes less than what you originally paid for, Fly Me Luxury will issue a voucher to you for the value of the difference upon completion of your Fly Me Luxury trip. Your voucher is valid for one (1) year from the issue date and is a temporary incentive that has no cash value. Your voucher may be used only for international business-class flights with Fly Me Luxury. The receipt and use of vouchers is subject to additional Terms and Conditions. The voucher is not transferable. Vouchers are not combinable and only one voucher may be used to purchase a ticket.

Other Restrictions

In the event that you cancel your flights and receive a refund for your tickets, any vouchers issued to you as part of this Service will become forfeit. A maximum of one (1) voucher would be issued per passenger, regardless of the frequency of price changes that occur within the twenty-four (24) hour window after your booking. The maximum price difference will be credited to your vouchers.

Fly Me Luxury’s Change for Any Reason

Fly Me Luxury’s Change For Any Reason (the “Service”) enables you to make qualified changes to a purchased Fly Me Luxury booking at any time, for any reason, prior to the first scheduled departure of your outbound or return flight(s), without any change fee. By purchasing the Service, you agree to these Service Terms, Fly Me Luxury’s Terms of Service, and Fly Me Luxury’s Privacy Policy.

When to Make Changes

Except as provided below in Section ”Exclusions”, you must change your trip prior to the first scheduled departure of your outbound or return flight(s) or prior to the cancellation of such flight by the airline (“Change Deadline”). No reason will be required to make a qualified change. After the Change Deadline has passed, the purchased Service will expire and any changes or cancellations to your booking thereafter will be subject to the fare rules imposed by the airline or carrier for your dates.

What you can Change

If you have purchased the Service for any Fly Me Luxury booking, you may make qualified changes to your booking once. If you are making a change before the first scheduled departure of your trip, you may change any or all segments of your trip, subject to the restrictions in these Service Terms. If you are making a change after completing part of your trip, you may change only the remaining segments of your trip, we will cover only the cost of the remaining portion of your ticket, and you can not use the Service to book a new round trip. You may only make changes to the date, time, one-way or round-trip nature of booking. If you submit a change, the new itinerary must depart within one (1) year from the originally purchased flight departure time. If you use the Service to make a change, Fly Me Luxury will waive the cost of your change, up to 100% of the remaining cost of your original ticket; excluding any add on fees such as baggage, seats, and other ancillaries purchased at the time of booking. If the cost of the change is more than 100% of the cost of your original ticket, Fly Me Luxury will cover the cost of your original ticket, and you will pay for the cost difference between the new and original tickets. If the cost of your new tickets is less than 100% of the remaining cost of your original ticket, Fly Me Luxury will waive the cost of the change, but you will NOT be entitled to the difference.

No Cancellation

You may not use the Service to cancel a booking and receive a full or partial refund from Fly Me Luxury.

Possibility of Payment

Most changes can be made without further payment. However, you may be required to pay the costs of any change at the time of the change, subject to reimbursement by Fly Me Luxury. Payments by Fly Me Luxury of reimbursed amounts will be processed within fifteen (15) business days via refund to the original payment method.

Exclusions

The Service does not apply following the earlier of:

• cancellation of any flight by an airline carrier for any reason, including the result of a force majeure event;
• declaration of an “emergency” or similar “extraordinary measures” taken by any governmental authority in the destination city, region, or country of your Fly Me Luxury trip, or issuance of a Safety and Security Alert by the United States Department of State or a Travel Health Notice Warning by the United States Center for Disease Control (CDC) for such destination;
• designation by the World Health Organization (WHO) that the destination city, country, or region of your Fly Me Luxury trip is at risk from a health pandemic such as COVID-19. In the event of such cancellation, or declaration of emergency, alert, notice, designation, or other similar government action, your purchased Service shall expire immediately and a change to your Dates and/or refund of your Fly Me Luxury trip purchase will be subject to the fare rules imposed by the airline carrier for your ticket.

Other Restrictions

The Service is purchased per flight booking and provides the Service for all passengers included on the travel itinerary at the time of booking. If there is more than one passenger on the travel itinerary, the passenger who made the booking shall determine how to exercise the Service, which shall apply to any other passenger included on the travel itinerary. The Service is only valid for the booking for which the Service was purchased. The Service is not transferable and cannot be carried over to any future bookings. The Service cost is non-refundable.

Passenger Rights Regimes and Additional Information

Certain jurisdictions, including Canada and the European Union, have adopted laws and/or regulations requiring airlines to compensate passengers in the event of certain cancellations, delays or other disruptions to scheduled air travel (a Passenger Rights Regime). You may have rights under these Passenger Rights Regimes even if you do not purchase the Service. The value the Service provides is as a quick and easy way for you to get a fee waiver in the event you decide to change your flight, without having to go through your airline carrier. For detailed information regarding your existing change policy from the respective airline carrier, visit the airline’s website, and for more details on the Passenger Rights Regimes refer to the Canadian Air Passenger Protection Regulations and European Union Regulation (EC) 261/2004.

Not Insurance

The Service ensures that airline tickets purchased with Fly Me Luxury can be changed for any reason without incurring additional fees. Fly Me Luxury provides its customers with the Service to provide a more seamless and flexible experience for travel booked with Fly Me Luxury. The Service Terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.

Agency Fee Waiver

Fly Me Luxury processing fees are waived for all passengers making all other updates or changes to the reservation. Airline charges and fare differences may apply. Fees are waived for only the first voluntary change or cancellation of the protected reservation. To change or cancel your reservation, please ensure that you do so before your scheduled departure.

Fly Me Luxury’s Lost Baggage Protection

Fly Me Luxury works with the airline on the passenger’s behalf to locate and return the mishandled checked bags. This service only covers checked baggage and excludes carry-on baggage. Fly Me Luxury will expedite the return of your mishandled checked baggage.

Fly Me Luxury will pay a guaranteed amount of $1,000 for each bag (limited to 1 bag per passenger) not found within 120 hours after the completion of the Lost Baggage Protection claims form with Fly Me Luxury.

This service will only apply to flights listed within the airline confirmation number. If multiple flights are booked separately and are listed under separate confirmation numbers, a separate product will need to be purchased for each airline confirmation number.

If baggage retrieval is unsuccessful and the passenger’s mishandled baggage is not returned within 120 hours of your initial report, Fly Me Luxury will pay the satisfaction guarantee of $1,000 per bag (limited to 1 bag per passenger). The satisfaction guarantee payment is exclusively applicable to passengers with an active Lost Baggage Protection service registered in their name, and it must match the name on the lost baggage.

This service is non-refundable and non-transferable. If the passenger’s flight is voluntarily canceled or changed and a new flight is booked in its place which is not listed under the passenger’s airline confirmation number with which their service is purchased, the passenger must place a new service for their new flight.

This service does not cover theft or damage of baggage or its contents at any time, including after the baggage has been returned to the passenger.

If the wrong bag is delivered to you, you will need to provide proof of delivery in the form of a receipt to show that the wrong bag has been delivered. In this event, Fly Me Luxury will have an additional 120 hours to locate the correct bag, measured from either the initial delivery time or the time you report the incorrect delivery to Fly Me Luxury.

Responsibilities of the Passenger

A Claim must be first filed with the airline (when you discover your bags are lost) before reporting your lost or delayed baggage to Fly Me Luxury. A tracking number from the airline must be obtained before contacting Fly Me Luxury.

Lost or delayed bags must be reported to Fly Me Luxury by calling or emailing its Customer Support. The 120 hours will start immediately after the Lost Baggage Protection claims form is completed with Fly Me Luxury.

When filing a lost baggage protection report, all information must be accurate and truthful. Inaccurate entries when purchasing the product, including mistaken passenger names, incorrect airline choices, and incorrect airline confirmation numbers, will be void. An airline confirmation number must be issued by the airline itself. Only flights listed under the airline confirmation number issued by the airline for which the ticket was purchased will qualify for this service and the Satisfaction Guaranteed Payment in the event of a lost bag.

Fly Me Luxury’s Cancel for Illness Protection

Ticket Protection allows a 100% credit toward a future international business class booking of fully unused tickets for traveler(s) hospitalized at the time of scheduled departure. To be eligible for a credit through Ticket Protection, the traveler must provide the hospitalization certificate* to FlyMeLuxury and cancel the reservation before the scheduled departure.

• *The hospitalization certificate must be verifiable and state that the doctor clearly prohibits the passenger from taking the trip.
• *Airline penalties and fare differences might apply depending on the actual fare restrictions.

Ticket Protection allows the free-of-charge exchange of partially used tickets for passenger(s) unable to travel as scheduled due to illness. Fare difference may apply. To be eligible for the free-of-charge exchange, the traveler must provide a doctor’s note or a medical certificate* to Fly Me Luxury and cancel the reservation before the scheduled return.

• *The doctor’s note or medical certificate* must be verifiable and state that the doctor clearly prohibits passengers from taking the trip. Ticket Protection does not cover family members or travel companions who are fit to travel as scheduled.

Important information before you book

• The amount you get back excludes the amount you paid for the service. This amount is nonrefundable.
• You must cancel before your first scheduled departure.
• All cancellations must be done through Fly Me Luxury, not the airline.

Getting Compensated

Reimbursement in the form of Airline Credit will be available within twenty-four (24) hours of cancellation and can be used towards a future Fly Me Luxury purchase. Airline credit is valid for one (1) year from the issue date of your original air tickets and can be used with Fly Me Luxury on qualifying future bookings. Airline credit cannot be combined or transferred to other persons, and has no cash value.

Exclusions

The Service does not apply following the earlier of:

• cancellation of any flight by an airline carrier for any reason, including the result of a force majeure event;
• in the case of Fly Me Luxury Cancel For Illness, any voluntary cancellation or change requests by you at any time made directly with the airline of the tickets in the Service;
• declaration of an “emergency” or similar “extraordinary measures” taken by any governmental authority in the destination city, region, or country of your Fly Me Luxury trip, or issuance of a Safety and Security Alert by the United States Department of State or a Travel Health Notice Warning by the United States Center for Disease Control (CDC) for such destination;
• designation by the World Health Organization (WHO) that the destination city, country, or region of your Fly Me Luxury trip is at risk from COVID-19;
• In the event of such cancellation, or change, declaration of emergency, alert, notice, designation, or other similar government action, your purchased Service shall expire immediately and a refund of your Fly Me Luxury trip purchase will be subject to the fare rules imposed by the airline carrier for your ticket.

Fly Me Luxury’s Flight Delay & Cancellation Guarantee

Flight Delay & Cancellation Guarantee (the “Service”) offers the purchaser (“you”) a free rebooking service in the event that your original scheduled flight is disrupted on the day of your trip.

How it Works

The Service will apply to the purchaser and other passengers on the same booking (“you”). The Service will be available for you to use only if, on the date of your scheduled departure, the airline does not offer you a reasonable rebooking option after the departure time of your flight (as recorded by the airline) is delayed by more than the time specified under your purchased Service (a “ Delay”), or if your flight is canceled by the airline (a “Cancellation”). In the event of a Delay or Cancellation, Fly Me Luxury will re-book you on a new flight to your destination at no cost, up to a maximum cost of $1,000 per passenger on each flight (“Service Cap”), and subject to the paragraphs below. If you elect to use the Service and the per passenger costs of the new flight exceed the Service Cap, you will be required to pay the per passenger costs in excess of the Service Cap at the time of re-booking. If no decision to use the Service is made, the Service will expire twenty-four (24) hours after the last flight of your booked trip.

Eligible Reasons for Delay or Cancellation

To be eligible to use your Service, the Delay or Cancellation must occur while you are in transit and traveling to or from your destination. “In transit” means the disruption must have occurred on the day of your original scheduled flight. The Delay or Cancellation must be due to an eligible reason outside of your control. Eligible reasons include, but are not limited to, delays due to airline issues or to weather. All determinations of whether a Delay was due to an eligible reason will be at the business discretion of Fly Me Luxury.

Exclusions

The Service does not apply following the earlier of: (a) declaration of an “emergency” or similar “extraordinary measures” taken by any governmental authority in the destination city, region, or country of your trip, or issuance of a Safety and Security Alert by the United States Department of State or a Travel Health Notice Warning by the United States Center for Disease Control (CDC) for such destination; or (b) designation by the World Health Organization (WHO) that the destination city, country, or region of your trip is at risk from a health pandemic such as COVID-19. Such events shall not be eligible reasons. In the event of such cancellation, or declaration of emergency, alert, notice, designation, or other similar government action, your purchased Service shall expire immediately.

Passenger Rights Regimes

Certain jurisdictions, including the United States, Canada and the European Union, have adopted laws and/or regulations requiring airlines to compensate passengers in the event of certain disruptions to scheduled air travel (a “Passenger Rights Regime”). In the event of such a disruption, you may be eligible for compensation under a Passenger Rights Regime, regardless of whether you elect to purchase this Service.

Reasonable Rebooking Option

You will not be eligible to use the Service in the event the airline offers you a reasonable rebooking option. A reasonable rebooking option means a new flight that departs: (i) within one (1) hour of the scheduled departure time of the delayed or canceled flight, if available, or (ii) the next available flight. In the event that the Delay or Cancellation occurs late in the day local time on which there are no more suitable departing flights, the next available flight may occur the following day. All determinations of whether a rebooking offered by an airline is a “reasonable rebooking option” will be made at the business discretion of Fly Me Luxury.

Things to Know About Booking a New Flight

If you elect to use the Service, Fly Me Luxury will rebook you on a new flight subject to the following conditions: the new flight must be to the same destination; the new flight must be on the same airline, and must be in the same or similar corresponding fare class as the original booking; and you must be able to make it to the gate of the new flight in time to board. Fly Me Luxury is not responsible for ensuring you arrive at the gate on time and will not pay any additional costs if you miss your new flight. If you have checked luggage, you must coordinate with the original airline to retrieve your luggage before or after your new flight to your destination. Fly Me Luxury is not responsible for any baggage retrieval and will not cover any baggage costs. If you elect to use the Service, you are solely responsible for confirming with the airline on your original booking that the remainder of the flights in your booking, including any return flights, will not be canceled if you decline or skip the airline’s offered rebooking option and use the Fly Me Luxury Service. If the airline on the original booking cancels the remaining flight segments on your original booking and you inform Fly Me Luxury of such cancellation, Fly Me Luxury will offer you the option to rebook a new flight to replace the canceled flight segments at no extra cost, up to the Service Cap and subject to the conditions in this paragraph.

Paying for a New Flight

If you are eligible for a flight rebooking pursuant to a purchased Service, Fly Me Luxury may offer the ability to rebook free of charge or may authorize and require you to book a new connecting flight and pay at the time of rebooking. The same card you used for the original flight will be charged again, and Fly Me Luxury will refund you 100% of the per-passenger costs of the new flight up to the Service Cap. Refunds will be processed within fifteen (15) business days of the rebooking.

Other Restrictions

If you elect to use the Service, Fly Me Luxury will not be responsible for any fees or costs incurred by you other than the costs of the new connecting flight, up to the per-passenger Service Cap. The Service is valid for one missed connecting flight per passenger in connection with the trip for which the Service was purchased. A missed second connection on the same trip will not be eligible for the Service or any other credit from Fly Me Luxury. The Service does not carry over to any future bookings made with Fly Me Luxury. Fly Me Luxury reserves the right to deny any customer the purchase of the Service for any lawful reason. If you make a voluntary schedule change or cancellation before your departure date, the Service will no longer be valid. Service fee is non-refundable and non-transferable.

Not Insurance

The Service is a guarantee that Fly Me Luxury will rebook you on a new connecting flight to your original destination if you miss your connecting flight for a reason beyond your control. The Service Terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.

Voucher For Your Next Trip

If a protected trip is completed, each passenger for whom the Ticket Protection plan was purchased is entitled to one free voucher from Fly Me Luxury, equal to 30% price equivalent paid for the plan, per person. The voucher is valid for one year after completion of the trip. The voucher is not transferable and may not be used by any third party. Please note that only one voucher can be used per ticket purchase. To claim your voucher, please contact your Fly Me Luxury travel agent.